Customer hereby agrees to and acknowledges the following terms: Four Brothers Pizza Inn guarantees that all orders are carefully packaged and containerized in a manner that optimizes the safe delivery of your pizza to your location. Four Brothers Pizza Inn is not to be held liable for damage that your product may sustain during shipping while in transit. Packages lost in transit or stolen from their destination are not the responsibility of Four Brothers Pizza Inn and is the sole responsibility of the purchaser. If your product arrives damaged, please contact customer service at firstname.lastname@example.org. Four Brothers Pizza Inn does not accept refunds and or returns on frozen/shipping orders.